公共服務研究概念
公(gong)共(gong)(gong)(gong)服(fu)(fu)(fu)務(wu)研究主要內容(rong)為公(gong)共(gong)(gong)(gong)服(fu)(fu)(fu)務(wu)滿意(yi)度(du)測評，公(gong)共(gong)(gong)(gong)服(fu)(fu)(fu)務(wu)滿意(yi)度(du)源于公(gong)眾在(zai)接受(shou)公(gong)共(gong)(gong)(gong)服(fu)(fu)(fu)務(wu)過程中(zhong)對接受(shou)的服(fu)(fu)(fu)務(wu)績效(xiao)的感(gan)(gan)知。影響公(gong)眾對公(gong)共(gong)(gong)(gong)質量(liang)感(gan)(gan)知因素主要有服(fu)(fu)(fu)務(wu)過程、內容(rong)、態(tai)度(du)與(yu)(yu)水平、效(xiao)果等因素。通過對這些因素的分(fen)析可以比較公(gong)眾預(yu)期(qi)質量(liang)與(yu)(yu)感(gan)(gan)知質量(liang)之間的差異，即公(gong)共(gong)(gong)(gong)服(fu)(fu)(fu)務(wu)效(xiao)果感(gan)(gan)知差異，從而得出公(gong)眾滿意(yi)度(du)。
公眾服務滿意度模型
公(gong)(gong)(gong)(gong)(gong)共(gong)服(fu)(fu)(fu)務(wu)(wu)公(gong)(gong)(gong)(gong)(gong)眾(zhong)(zhong)(zhong)滿(man)意度(du)源(yuan)于(yu)公(gong)(gong)(gong)(gong)(gong)眾(zhong)(zhong)(zhong)在(zai)接(jie)受(shou)政府(fu)服(fu)(fu)(fu)務(wu)(wu)過程中對(dui)接(jie)受(shou)的服(fu)(fu)(fu)務(wu)(wu)績效的感(gan)(gan)(gan)知(zhi)。因(yin)(yin)(yin)此，分(fen)析提煉影響公(gong)(gong)(gong)(gong)(gong)眾(zhong)(zhong)(zhong)對(dui)政府(fu)服(fu)(fu)(fu)務(wu)(wu)質(zhi)(zhi)量(liang)感(gan)(gan)(gan)知(zhi)的因(yin)(yin)(yin)素是構建政府(fu)服(fu)(fu)(fu)務(wu)(wu)公(gong)(gong)(gong)(gong)(gong)眾(zhong)(zhong)(zhong)滿(man)意度(du)模型的基礎。影響公(gong)(gong)(gong)(gong)(gong)眾(zhong)(zhong)(zhong)對(dui)政府(fu)服(fu)(fu)(fu)務(wu)(wu)質(zhi)(zhi)量(liang)感(gan)(gan)(gan)知(zhi)因(yin)(yin)(yin)素主要有服(fu)(fu)(fu)務(wu)(wu)過程、內容、態度(du)與(yu)(yu)水平、效果等因(yin)(yin)(yin)素。通過對(dui)這(zhe)些因(yin)(yin)(yin)素的分(fen)析可以比(bi)較(jiao)公(gong)(gong)(gong)(gong)(gong)眾(zhong)(zhong)(zhong)預(yu)期(qi)質(zhi)(zhi)量(liang)與(yu)(yu)感(gan)(gan)(gan)知(zhi)質(zhi)(zhi)量(liang)之間(jian)的差(cha)異(yi)，即公(gong)(gong)(gong)(gong)(gong)共(gong)服(fu)(fu)(fu)務(wu)(wu)效果感(gan)(gan)(gan)知(zhi)差(cha)異(yi)，從而得出公(gong)(gong)(gong)(gong)(gong)眾(zhong)(zhong)(zhong)滿(man)意度(du)。
公共服務滿意度研究模型
公共滿意度研究內容
隨著我國經濟社會發展，公眾社會責任感、民主意識和參與社會事務意識不斷加強，政府部門不再僅僅關注自身執政能力的提升，而是將更多精力用來關注公眾滿意度問題。公眾滿意度指數被越來越多地納入到政府績效評價體系中。
公共滿意(yi)度研(yan)究內容包含：